Work Experience

Airman International Transportation Inc - Mashhad, Iran November 2018 to September 2021

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• Coordinated international shipments for import and export.

• Negotiated competitive freight rates and contracts with carriers.

• Tracked shipment status and provided real-time updates to clients.

• Managed customs compliance and documentation for international shipments.

• Provided exceptional customer service and resolved inquiries promptly.

• Analyzed logistics processes to optimize supply chain efficiency.

• Collaborated with internal teams to streamline operations.

• Assisted with special projects by coordinating logistics requirements.

• Stayed informed about industry trends to ensure compliance and innovation.

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Costumer Services Mashhad Carpet - Mashhad, Iran, January 2016 to March 2018

• Responded to customer inquiries, comments, and complaints via phone, email, and in-person interactions.

• Provided personalized assistance to customers regarding product selection, pricing, and availability.

• Assisted customers in navigating the showroom, providing information about different carpet styles, materials, and designs.

• Processed sales transactions accurately and efficiently using the point-of-sale (POS) system.

• Handled customer returns, exchanges, and refunds according to company policies.

• Resolved customer issues and concerns promptly and professionally, ensuring customer satisfaction.

• Maintained a clean and organized showroom environment to enhance the customer experience.

• Collaborated with the sales team to meet and exceed sales targets and objectives.

• Educated customers about the care and maintenance of carpets, providing tips for prolonging the lifespan of their purchases.

• Participated in regular training sessions to stay updated on product knowledge, sales techniques, and customer service best practices.

Education

• Secondary School, Allameh Tabatabaei – Mashhad, Iran, October 2007 to June 2017

• Seneca Polytechnic, High school Diploma, Business Marketing, April 2023 to April 2024

Skills

• Marketing

• Marketing strategy

• Digital marketing

• Advertising

• Logistic

• Data management

• Multitasking

• Team building

• Relationship building

• Friendly, positive attitude

• Customer service